Shipping policy
Thank you for shopping with The Pendulum Vault. We’re committed to delivering your order quickly, safely, and transparently. Below you’ll find everything you need to know about our shipping process.
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📦 Order Processing
• All orders are processed within 2–4 business days.
• Orders placed on weekends or holidays will be processed the next business day.
• You’ll receive a confirmation email once your order has shipped, along with tracking details.
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🚚 Shipping Rates & Delivery Times
We offer both domestic and international shipping options:
🇺🇸 Domestic (U.S.) Shipping
• Standard Shipping (3–5 business days): $5.95 flat rate or free on orders over $100
• Expedited Shipping (2 business days): Rates calculated at checkout
🌍 International Shipping
• We ship worldwide. Rates and delivery times vary based on location and are calculated at checkout.
• Customers are responsible for any applicable customs duties or taxes.
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🎯 Shipping Partners
We work with reliable carriers such as USPS, UPS, and DHL to ensure your items arrive on time and in good condition.
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📍 Order Tracking
Once your order has shipped, you’ll receive a tracking number via email. You can track your shipment through the carrier’s website.
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📦 Lost or Damaged Packages
• If your package is lost or arrives damaged, please contact us within 7 days of delivery.
• We’ll work with the carrier to resolve the issue and offer a replacement or refund as needed.
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❗ Shipping Delays
While we do our best to meet all shipping timelines, please note that delays may occur due to weather, holidays, or carrier issues outside our control. We appreciate your patience and understanding.
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📨 Need Help?
If you have questions about your order or need to make changes before it ships, reach out to us at:
📧 info@shopmerchvault.com