Contact Customer Support | The Pendulum Vault
Contact
The store never closes. You can order at any hour, and everything ships from Kansas City within 2 to 4 business days.
People keep shorter hours than the store does. We are a small operation, so anything sent overnight or over the weekend gets picked up the next working day. You will usually hear back within one business day.
Reach us
- Email: jonathan@shopmerchvault.com. The best option for anything about an order, a size or a return.
- Chat: the chat button at the bottom right of any page. Quickest during the working day, and it takes a message if nobody is there.
- Phone: (816) 399-5251, Monday to Friday, 9am to 5pm Central.
Answers to the usual questions
- Where is my order? Your shipping confirmation email carries the tracking link. Orders leave the shop within 2 to 4 business days, and US orders over $75 ship free.
- What size am I? Everything is unisex and runs true to size. The size guide lists flat measurements for every piece, so you can compare against a shirt you already own.
- Can I return it? Yes, 30 days on unworn items with tags still on. Start with the return policy and email us to open the return.
- I ordered the wrong size. If it has not shipped yet we can usually fix it. Email quickly and we will try to catch it before it goes out.
- Do you ship internationally? Yes. Rates are calculated at checkout, and any customs duty is the buyer's responsibility. See the shipping policy.
The Pendulum Vault · 1512 Holmes Street, Kansas City, MO 64108